Effective Date: 2024-08-07

Service Policies

At Home & Lawn, we aim to keep pricing straightforward and predictable. Some properties require additional time, labor, materials, or risk management beyond standard recurring service. This page explains common situations that may result in additional charges or service adjustments.

These policies supplement any estimate, invoice, service plan, or written approval provided by Home & Lawn. By approving service, scheduling service, or paying an invoice, the customer acknowledges these Service Policies.

Weekly/As-Needed Recurring Service

Weekly/As-Needed recurring service is scheduled service every 5-9 days, typically. In the spring, when grass is growing fast service intervals may be shorter. In the late summer, when growth slows due to hot, dry weather the service interval can be longer. In drought conditions, service interval can be weeks apart.

Weekly/As-Needed recurring lawn maintenance pricing is based on routine conditions, including reasonably maintained turf, normal access, and ordinary trimming and cleanup associated with regular service.

Recurring pricing does not automatically include excessive cleanup, leaf removal, hauling, disposal, overgrowth reduction, pet waste removal, or remediation of neglected conditions unless specifically included in the selected plan or estimate.

Conditions That May Result in Additional Charges

Overgrown Grass or Deferred Service

If grass height, density, or condition significantly exceeds normal maintenance levels due to delayed service, weather-related growth, client cancelled visits, or lack of prior maintenance, an additional charge may apply for the extra labor, equipment wear, and cleanup required. Deferred service can be due to weather, client request, property inaccessibility, excessive debris/trash/pet waste, etc.

Debris, Trash, or Branches/Sticks

Properties requiring pickup of excessive sticks, branches, trash, yard waste, or other debris before mowing or service may incur an additional charge.

Our plans that include debris touch-up are limited to scope and quantity and can see additional charges for excessive debris, trash or yard waste.

Any yard waste debris is left in paper lawn collection bags and left for city collection unless hauling, and fees, are approved prior to service.

Leaf Accumulation and Seasonal Cleanup

Heavy leaf coverage, seasonal buildup, or properties requiring more than routine debris touch-up may require separate cleanup service or an additional charge.

Toys, Lawn Furniture, Trampolines, and Playsets

Customers are responsible for removing toys, balls, hoses, lawn furniture, portable items, and other personal property from all service areas before scheduled service. Home & Lawn is not responsible for damage to items left in the yard or service area, or for areas that cannot be fully serviced because such items remain in place.

Home & Lawn does not move trampolines, playsets, soccer/basketball goals, heavy lawn furniture, or other large or fixed items. Areas blocked by these items may be skipped or only partially serviced. If excessive obstacles delay service or materially affect the quality or completion of service, additional charges may apply, and repeated conditions may result in service adjustment or discontinuation.

Additional Service Requests

Customer requests that fall outside the scope of normal recurring service may result in additional charges or may require separate scheduling. This includes, but is not limited to, requests such as trimming tree limbs, pulling vines, redefining or edging landscape beds, removing weeds by hand, moving debris, or performing other extra detail work not included in the selected service plan.

Requests outside the scope of normal recurring service may be billable even when they appear minor or quick to complete. Home & Lawn must account for labor time, scheduling impact, and operational costs for all additional work performed.

Home & Lawn is not obligated to perform incidental, one-off, or requested extra work at the time of a scheduled visit. Any such work performed will be billed separately at Home & Lawn’s current rates unless otherwise agreed in writing.

Pet/Animal Waste

Service pricing does not include removal of pet waste. Pet waste removal is not included in any service plan.

Additional charges are applied if we pick-up and bag pet waste, which will be left on site for the property owner/occupant to dispose.

Additional charges are applied if we require on-site cleaning and sanitizing of equipment or PPE due to pet waste.

Customers must remove pet waste and other animal feces from all lawn and service areas before scheduled service. If animal waste is present at the time of service, Home & Lawn may skip affected areas, partially service the property, refuse service, or reschedule service at its discretion. Additional charges may apply for return trips or service disruption.

Customers are responsible for conditions that attract or harbor animals in service areas, including food sources (this includes leaving out pet food), bedding areas, nesting, sheltering, burrows, or other habitat conditions or other attractants, or otherwise encouraging animal activity on the property. Animal waste resulting from these conditions remains the customer’s responsibility.

Repeated or persistent animal waste conditions may result in suspension or termination of service. Home & Lawn reserves the right to discontinue service where sanitation, health, safety, or operational concerns are ongoing.

First Visit or Neglected Property Conditions

Initial visits on properties that have not been routinely maintained may require added time for cleanup, line definition, overgrowth reduction, or restoration. Additional charges may apply, or a separate cleanup may be required before recurring service can begin.

Sidewalk edges that have been neglected may be skipped and a plan coordinated to have them addressed in the future.

Access Restrictions or Delays

Locked gates, blocked access, parked vehicles, inaccessible service areas, or other site conditions that delay or prevent service may result in a return trip charge, partial service charge, and/or service rescheduling.

Wet, Unsafe, or Unsuitable Conditions

If site conditions are excessively wet, unstable, unsafe, or likely to cause turf damage or equipment risk, service may be postponed, modified, or split into a later return visit. Additional charges may apply where extra trips or added labor are required.

Bagging, Hauling, and Disposal

Unless specifically included, routine mowing service does not include bagging, hauling, or off-site disposal of grass clippings, leaves, brush, or debris. These services may be billed separately.

Plans or services that include "debris removal" do not include hauling. Debris is left in paper lawn collection bags and left for the city to pickup on collection days or for the owner/occupant to dispose.

Beds, Edges, and Detail Work Beyond Plan Scope

Bed redefining, extensive sidewalk edge restoration, weed removal from landscape beds, brush trimming, and detail work beyond the selected service plan may require an additional charge or separate estimate.

Obstacles and Hazardous Conditions

Hidden obstacles, excessive surface debris, animal holes, construction materials, low wires, unstable hardscape, or other hazardous conditions may require service modification or additional labor charges. Home & Lawn reserves the right to decline service where conditions present unreasonable risk.

Minimum Additional Charge

When extra work is required beyond the scope of the scheduled service, Home & Lawn may apply a minimum additional service charge. Larger adjustments may be billed based on labor, materials, disposal, travel, or equipment use.

Notification of Additional Charges

When practical, Home & Lawn will communicate additional charges before or at the time of service. In some cases, especially where conditions are discovered upon arrival or during service, charges may be added to the invoice to reflect actual labor or service conditions encountered.

Refusal or Deferral of Additional Work

If a property requires cleanup, correction, or added service beyond the selected plan, Home & Lawn may postpone, decline, or limit service until the condition is addressed or approved as additional billable work.

Scheduling and Route Efficiency

Service dates are approximate and may shift due to weather, route optimization, equipment availability, seasonal demand, or property conditions. A specific service day or time is not guaranteed.

Payment and Acceptance

Payment of an invoice confirms acceptance of the services performed and the applicable terms, pricing, and policies associated with that service, including this Service Policies page.

Policy Updates

Home & Lawn may update these policies from time to time. The most current version posted on this page applies unless otherwise stated in a written service agreement.